1. Why are we using a new registration method?

To prevent incurring heavy penalties, our online credit card payment process must meet the Payment Card Industry Security Standard (PCI). Cvent, the vendor AGA Richmond is using to process credit cards, has Tier 1 PCI Certification.

2. How do I register?

There are two ways to register:

a) Email Invitation

When you receive an emailed invitation to an event, select Yes, you will attend. You will be prompted to provide your contact information.

Payment: You can pay at the time you regsiter by credit card, send the payment request to another person by email, or mail AGA Richmond a check.

Confirmation: If you have succesfully registered, you will receive a confirmation email.

b) From the AGA Richmond website

AGA Richmond will post a link to register on our website: www.agarichmond.org. You will be taken to Cvent’s registration page.

3. How do I pay online?

During your online registration, you will be able to pay the event fees online using any credit card. You will be prompted to provide your credit card information.

4. Can my procurement officer pay for multiple people at one time?
There is a group registration option. Your group registration method depends on what the procurement officer prefers.

a) Register individually, but defer payments to the Agency.
Note: Entering Credit Card Information is required for each registrant this way.
• Select Yes on the invitation
• Provide your contact information.
• Be sure to provide the email address of the person making the payment as shown below.

 

• When you get to the payment page, please select “My Agency will make the Payments”

b) Have one person register and pay for everyone at the same time
Note: Credit card information will only have to be entered once.

• Anyone can add additional registrants by registering the first person and selecting Add Person before selecting Next as shown below.

5. If I register for an event but can’t make it, do I still have to pay?

Cancelation Policy:

You are financially responsible for any event that you register for, whether you attend or not, unless you give at least 48 hours notice of your cancellation/inability to attend. In this case, you will be refunded any paid fees. However if you cancel your registration 48 hours or less prior to the event or if you fail to attend the event, you are still financially responsible for the registration fees for the event.
Substitution:

You may have someone take your place if you are unable to attend and cannot cancel your registration in time.

6. Besides by invitation, can I register for an event another way?

Yes, the link to register will be posted on our website: www.agarichmond.org. You will be taken to Cvent’s registration site.

7. I attended the event, but when I received my CPE Email, the Certificate is not available. What do I do?

Please contact AGA Richmond by email: agarichmond@trs.virginia.gov.